g222 Privacy Policy

When you open an account with g222, we collect the following information:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Residential address and nationality
• National ID or passport number (when identity verification is required)

Information we collect when you make a deposit or withdrawal:

• Payment method details — such as bKash, Nagad, Rocket, Upay, or the last four digits of a bank account
• Transaction amount, date, and time
• Bank name and branch details for bank transfers
• Transaction reference numbers and required documents

g222 never stores full card numbers or mobile banking PINs. This sensitive information is processed exclusively through payment gateway services.

When you use the g222bet platform, the following information is collected automatically:

• IP address and device type (smartphone, tablet, computer)
• Browser type and language settings
• Date, time, and session duration of platform visits
• Cookie and local storage data
• The page you came from before reaching our site (referrer URL)
• Game history and betting patterns

Collected information is used for the following purposes:

• Creating and managing accounts and verifying identity
• Processing deposits and withdrawals
• Determining eligibility for bonuses and promotions
• Tracking VIP membership levels and providing cashback
• Ensuring platform security and preventing fraud
• Resolving user issues via 24/7 live chat and email support
• Analysing usage patterns to improve service quality

g222bet takes responsible gaming seriously. To this end, we monitor your gaming activity and take necessary action if signs of risky behaviour are identified. On our Responsible Gaming page, you can request to set your own deposit limits or temporarily suspend your account.

Information collected for this purpose is used solely to protect the user and is not shared with third parties for marketing purposes.

g222 may send the following communications to your registered email or mobile number:

• Important account notifications (such as login security alerts and OTPs)
• Transaction confirmation messages
• Information about new bonuses and promotions (you may opt out)
• Notices of important platform changes

If you do not wish to receive marketing messages, you can opt out from your account settings or by contacting our support directly.

g222 does not sell users' personal data to third parties for commercial purposes. However, data may be shared in the following circumstances:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Technology Service Providers: With contracted partners for server hosting, cybersecurity, and analytics services, under strict confidentiality agreements.
• Game Providers: Studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive the minimum information necessary to operate games.
• Legal Obligations: When required by a valid order from a legal authority or for fraud investigations.

Some of g222's technology infrastructure may operate outside Bangladesh. Where data is transferred in such cases, equivalent security standards are maintained and processing is carried out only through contracted service providers.

g222 retains data according to the following policy:

• Active account data: for the entire duration the account remains active
• After account closure: for a minimum of five years (for legal and financial record purposes)
• Transaction records: for a minimum of seven years after account closure
• Support communication records: for up to three years

After the specified period, data is securely deleted or anonymised.

g222bet uses the following technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — every data transmission on the website and app is secured
• Password hashing — stored passwords are never readable in plain text
• Two-factor verification (OTP) — for sensitive operations
• Access controls — staff can only view information necessary for their role
• Regular security audits and penetration testing
• Physical security measures at data centres

However, no transmission of information over the internet can be guaranteed to be 100% secure. If we become aware of any security incident, we will promptly notify the affected users.

Cookies are small text files stored in your browser. g222bet uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and ensuring security — without these, the platform will not function properly.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand how the site is used — these do not directly identify you.

You can disable most cookies from your browser settings, but disabling essential cookies may cause some platform features to stop working.

As a g222bet user, you have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data in certain circumstances — however, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: The right to request that processing of your data be limited in certain circumstances.
• Right to Opt Out of Marketing Communications: The right to stop receiving promotional messages at any time.

To exercise these rights, please contact our support team. Identity verification may be required when handling a request.

g222bet services are for persons aged 21 and above only 21+. Age is verified at registration and persons under 21 are prevented from creating an account.

If it becomes known that information from a minor has been collected, g222 will promptly delete that account and the associated data. If you have any doubts about this, please contact us.

Advice for parents or guardians: consider using parental control software if needed. For more information, see our Responsible Gaming section.

g222 reserves the right to amend this privacy policy as needed. For significant changes:

• A special notice will be published on the website
• Registered active users will be notified by email
• The date and nature of the change will be clearly stated

Continued use of the platform after a change is made will be considered as your agreement to the new policy. If any change is not acceptable to you, you may request to close your account.

For details about g222's terms of service, visit our About Us page, where you will find information about the platform's goals and values.